Shipping & Delivery
TFC will deliver to the address indicated by you within Malaysia via the local carrier provider. TFC can only deliver to a delivery address which is a home or office address. Deliveries will be done on business days, not being a weekend or a public holiday.
- TFC charges a flat rate of RM15 (for every 3 products) within West Malaysia.
- TFC charges a flat rate of RM20 (for every 3 products) within East Malaysia.
- TFC ships out within 24 hours after orders are placed.
- Delivery is expected within 2-5 working days.
- Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched
- If you do not receive any update regarding shipping 2 working days after order time, please use “contact us” page on our website
Return and Exchange Policy
Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Exchanges and Refund
Only faulty product(s) are eligible for exchange or refund. The refund process will take up to 7 to 14 days. Exchanged items are subject to item availability. So please contact our customer service at via Whatsapp +6012-8611 009 once you wish to make an exchange for a faulty product. Please do not return the goods before communicating with our customer service team.
Shipping
To return your product, you should mail your product to:
G21-22, Ground Floor
Jalan Tuanku Abdul Rahman, Pertama Complex
50100 Kuala Lumpur
Malaysia
+603-2856 9141
You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.